by Sarah Banks | Nov 20, 2025 | Blog, Business Planning, Customer Service, Project Management
The Art of a Smooth Client Handover: Using Tech to Streamline Project Completion You might think the hardest work is over when a client project concludes, but the client handover is your last and arguably best chance to leave a lasting, positive impression. A smooth...
by Sarah Banks | Sep 19, 2025 | Blog, Business Planning, Customer Service, Marketing
Building a Brand Kit: Standardising Your Visuals & Voice Across All Platforms Think of a big brand like Coca-Cola or Apple. You know their colours, their logo and even the “feel” of their messaging without a second thought. That’s because they...
by Sarah Banks | Aug 21, 2025 | Blog, Blogging, Business Planning, Customer Service
The Ethical Tech Stack: Choosing Software That Aligns with Your UK Business Values As a micro or small business owner, every decision you make, from the services you offer to the clients you work with, reflects your values. But have you ever considered if your...
by Sarah Banks | Aug 7, 2025 | Blog, Business Planning, Customer Service
Choosing the Right UK Payment Gateway for Your Online Sales (Stripe, PayPal & Beyond) Just so you know: This post contains affiliate links, meaning I may earn a small commission if you purchase through them at no extra cost to you. I only recommend tools I...
by Sarah Banks | Jul 17, 2025 | Blog, Blogging, Business Planning, Customer Service, Networking
Partnerships in Action: How I Collaborate with Other Businesses for Client Success In my last blog, I discussed the key to building successful business collaborations: clear goals, solid agreements, open communication and celebrating shared wins. But what does that...
by Sarah Banks | Jul 1, 2025 | Blog, Blogging, Business Planning, Customer Service, Networking
Beyond Networking: How Your Business Partnerships Can Thrive Through Collaboration We’ve often discussed the power of networking and how embracing collaboration can be truly transformative for your business. Finding those initial connections and potential...
