by Sarah Banks | Jun 15, 2021 | Blog, Business Planning, Case Study, Customer Service, Marketing
Why testimonials are one of the best marketing tools (and how to use them) You’re good at what you do. Your website is getting the message across that your service or product is the best for your customer’s particular problems and they should choose you. But how do... 
by Sarah Banks | Jun 2, 2021 | Blog, Business Planning, Case Study, Customer Service
5 Top Tips for Getting Feedback from your Customers Reputation is so important when you’re a small business owner, often it’s because you have a strong reputation that customers will choose you rather than an agency or larger business type. One of the best ways to... 
by Sarah Banks | Jan 30, 2021 | Customer Service, Virtual Assistant Services
Why You Should Never Ask A Freelancer For Their CV Recently, I’ve seen a few job opportunity ads for Virtual Assistants where they’ve been asked to send their CV to apply. While it might seem perfectly acceptable to understand the skills and experience of someone you... 
by Sarah Banks | Jan 13, 2021 | Blog, Business Planning, Customer Service
Preparing for the unexpected – Things You Can Today To Prepare For Tomorrow Take a minute or two to picture this. You sell products through your website and use a simple form to do so, taking payments via PayPal or bank transfer. It works well for you. An order comes... 
by Sarah Banks | Jan 8, 2021 | Blog, Customer Service, Marketing
How winning the #SBS award was the perfect ending to a challenging year I’m now in my 7th year as the owner of Banks’ Business Solutions and I know just how important recognition and reputation is in a crowded marketplace of other business owners and freelancers... 
by Sarah Banks | Jun 5, 2020 | Blog, Customer Service, Email Management
The Easy Way To Create Customer Service Email Templates Do you frequently answer the same questions in your email inbox day after day? Do you find that you’re wasting time and energy providing the same responses and wish there was an easier way to inform your clients... 