by Sarah Banks | Jan 30, 2021 | Customer Service, Virtual Assistant Services
Why You Should Never Ask A Freelancer For Their CV Recently, I’ve seen a few job opportunity ads for Virtual Assistants where they’ve been asked to send their CV to apply. While it might seem perfectly acceptable to understand the skills and experience of someone you... 
by Sarah Banks | Jan 13, 2021 | Blog, Business Planning, Customer Service
Preparing for the unexpected – Things You Can Today To Prepare For Tomorrow Take a minute or two to picture this. You sell products through your website and use a simple form to do so, taking payments via PayPal or bank transfer. It works well for you. An order comes... 
by Sarah Banks | Jan 8, 2021 | Blog, Customer Service, Marketing
How winning the #SBS award was the perfect ending to a challenging year I’m now in my 7th year as the owner of Banks’ Business Solutions and I know just how important recognition and reputation is in a crowded marketplace of other business owners and freelancers... 
by Sarah Banks | Jun 5, 2020 | Blog, Customer Service, Email Management
The Easy Way To Create Customer Service Email Templates Do you frequently answer the same questions in your email inbox day after day? Do you find that you’re wasting time and energy providing the same responses and wish there was an easier way to inform your clients... 
by Sarah Banks | Aug 4, 2019 | Blog, Business Planning, Customer Service
CRM vs Spreadsheet – which one is right for me? Keeping track of your clients and their data can be tricky, especially when you’re offering multiple services or packages. It’s vital to have relevant and up-to-date information on your clients and what they want... 
by Sarah Banks | Aug 1, 2018 | Blog, Business Planning, Customer Service
It sounds counter-intuitive doesn’t it? How can firing your clients make your business grow? You need clients to generate revenue that you can invest in your business, right? Yes, but they need to be the right clients for you and your business. I’m talking about the... 