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Preparing for the unexpected – Things You Can Today To Prepare For Tomorrow

Preparing for the unexpected – Things You Can Today To Prepare For Tomorrow

by Sarah Banks | Jan 13, 2021 | Blog, Business Planning, Customer Service

Preparing for the unexpected – Things You Can Today To Prepare For Tomorrow Take a minute or two to picture this. You sell products through your website and use a simple form to do so, taking payments via PayPal or bank transfer. It works well for you. An order comes...
How winning the #SBS award was the perfect ending to a challenging year

How winning the #SBS award was the perfect ending to a challenging year

by Sarah Banks | Jan 8, 2021 | Blog, Customer Service, Marketing

How winning the #SBS award was the perfect ending to a challenging year I’m now in my 7th year as the owner of Banks’ Business Solutions and I know just how important recognition and reputation is in a crowded marketplace of other business owners and freelancers...
The Easy Way To Create Customer Service Email Templates

The Easy Way To Create Customer Service Email Templates

by Sarah Banks | Jun 5, 2020 | Blog, Customer Service, Email Management

The Easy Way To Create Customer Service Email Templates Do you frequently answer the same questions in your email inbox day after day? Do you find that you’re wasting time and energy providing the same responses and wish there was an easier way to inform your clients...
CRM vs Spreadsheet – Which One Is Right For Me?

CRM vs Spreadsheet – Which One Is Right For Me?

by Sarah Banks | Aug 4, 2019 | Blog, Business Planning, Customer Service

CRM vs Spreadsheet – which one is right for me? Keeping track of your clients and their data can be tricky, especially when you’re offering multiple services or packages. It’s vital to have relevant and up-to-date information on your clients and what they want...
Why Firing Your Clients Is The Best Approach For Business Success

Why Firing Your Clients Is The Best Approach For Business Success

by Sarah Banks | Aug 1, 2018 | Blog, Business Planning, Customer Service

It sounds counter-intuitive doesn’t it? How can firing your clients make your business grow? You need clients to generate revenue that you can invest in your business, right? Yes, but they need to be the right clients for you and your business. I’m talking about the...
How To Deal With Quarrelsome Customers And Tricky Complaints

How To Deal With Quarrelsome Customers And Tricky Complaints

by Sarah Banks | Oct 15, 2017 | Blog, Customer Service, Social Media

Although it’s not known how many business owners have to deal with difficult clients on a regular basis, you can be sure you’re going to have to handle at least one whilst managing your business. It’s one of those things that ‘comes with the territory’, unfortunately....
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