by Sarah Banks | Aug 4, 2019 | Blog, Business Planning, Customer Service
CRM vs Spreadsheet – which one is right for me? Keeping track of your clients and their data can be tricky, especially when you’re offering multiple services or packages. It’s vital to have relevant and up-to-date information on your clients and what they want... 
by Sarah Banks | Aug 1, 2018 | Blog, Business Planning, Customer Service
It sounds counter-intuitive doesn’t it? How can firing your clients make your business grow? You need clients to generate revenue that you can invest in your business, right? Yes, but they need to be the right clients for you and your business. I’m talking about the... 
by Sarah Banks | Oct 15, 2017 | Blog, Customer Service, Social Media
Although it’s not known how many business owners have to deal with difficult clients on a regular basis, you can be sure you’re going to have to handle at least one whilst managing your business. It’s one of those things that ‘comes with the territory’, unfortunately.... by Sarah Banks | Aug 20, 2017 | Blog, Business Planning, Customer Service
According to SumAll, a marketing analytics company, 25% to 40% of business revenue comes from returning customers, but it can take up to five years for a business to achieve that level of stability. One of the key elements for great customer service is communication.... by Sarah Banks | Mar 19, 2017 | Blog, Business Planning, Customer Service, Virtual Assistant Services
Customer service lies at the heart of every business. Good customer service can literally make the difference between success and failure, because so much hinges on what our customers think about us – credibility, reputation, branding, etc. Yet being able to deliver...