by Sarah Banks | Nov 25, 2021 | Blog, Business Planning, GDPR
Guest blog CookieYes In 2018 two major data privacy laws came into being – the EU General Data Protection Regulation (GDPR) came into effect in May and the California Consumer Privacy Act (CCPA) was signed into law in June. The GDPR was created to have a uniform...
by Sarah Banks | Nov 19, 2021 | Blog, Business Planning
I often talk about getting the right processes and systems in place for your business as a way of ensuring your success by being able to deliver a consistently reliable service while making things easier for you to manage. Contracts are an integral part of this not...
by Sarah Banks | Jun 15, 2021 | Blog, Business Planning, Customer Service, Marketing
Why testimonials are one of the best marketing tools (and how to use them) You’re good at what you do. Your website is getting the message across that your service or product is the best for your customer’s particular problems and they should choose you. But how do...
by Sarah Banks | Jun 2, 2021 | Blog, Business Planning, Customer Service
5 Top Tips for Getting Feedback from your Customers Reputation is so important when you’re a small business owner, often it’s because you have a strong reputation that customers will choose you rather than an agency or larger business type. One of the best ways to...
by Sarah Banks | Apr 30, 2021 | Blog, Business Planning
Business Foundations – Purpose, Intentions, Values and Strengths I think you will probably all agree that this past year has been a challenge. For so many of us it has also been a time to review and adjust both our personal lives and our businesses. When the...
