by Sarah Banks | Jan 10, 2022 | Blog, Business Planning, Customer Service
What To Do When Paying Clients Ghost You There’s a magical feeling when you’ve completed a project for a client, had fantastic feedback from them and you click on the send button for the invoice. You’re going to get paid for a job well done! The payment due date has...
by Sarah Banks | Dec 13, 2021 | Blog, Business Planning
Staying Sane Over The Holiday Season As A Small Business Owner There are busy times for our business and there are busy times for our personal lives but there just seems to be something about Christmas where the two come so close to crashing together that you’re left...
by Sarah Banks | Nov 25, 2021 | Blog, Business Planning, GDPR
Guest blog CookieYes In 2018 two major data privacy laws came into being – the EU General Data Protection Regulation (GDPR) came into effect in May and the California Consumer Privacy Act (CCPA) was signed into law in June. The GDPR was created to have a uniform...
by Sarah Banks | Nov 19, 2021 | Blog, Business Planning
I often talk about getting the right processes and systems in place for your business as a way of ensuring your success by being able to deliver a consistently reliable service while making things easier for you to manage. Contracts are an integral part of this not...
by Sarah Banks | Jun 15, 2021 | Blog, Business Planning, Customer Service, Marketing
Why testimonials are one of the best marketing tools (and how to use them) You’re good at what you do. Your website is getting the message across that your service or product is the best for your customer’s particular problems and they should choose you. But how do...
