by Sarah Banks | May 14, 2017 | Blog, Business Planning
How do you distinguish between a good business and a successful one? For many small business owners it’s about growth. Growth can take many forms – increased sales and profit, additional products and services, more staff, bigger premises, etc. What vision do...
by Sarah Banks | Apr 30, 2017 | Blog, Business Planning
Like most business owners, you’ll have been to at least one early morning breakfast meeting to network with other business folk. If the thought of selling yourself in a room full of strangers wasn’t bad enough, dragging yourself out of bed on a cold, dark morning...
by Sarah Banks | Apr 16, 2017 | Blog, Business Planning
‘Business processes’. It sounds like scary terminology used by large companies and corporations, doesn’t it? Can it be applied to small business owners and sole traders? Well, yes, it can – you might be surprised to discover that you’re already using them. What...
by Sarah Banks | Apr 2, 2017 | Blog, Business Planning
Do you have a business plan? Go on, be honest. Lots of people start a business without working on a business plan. After all, why spend hours on a document no one’s going to see when there are so many other tasks that take priority? And if you do have one – when was...
by Sarah Banks | Mar 19, 2017 | Blog, Business Planning, Customer Service, Virtual Assistant Services
Customer service lies at the heart of every business. Good customer service can literally make the difference between success and failure, because so much hinges on what our customers think about us – credibility, reputation, branding, etc. Yet being able to deliver...
