by Sarah Banks | Jun 4, 2015 | Blog, Business Planning
I am really hoping that before you read this, you have great customer feedback – but even if you do it is always worth reviewing and refining your processes to see if you can make the customer experience even better. Customer service is only the start when it...
by Sarah Banks | May 4, 2015 | Blog, Business Planning
…so last week my daughter wanted a french plait in her hair for school. Well after fifteen minutes of pulling and tugging I knew it just wasn’t going to happen. So I suggested a simple plait instead to which she said ‘but my friends have french...
by Sarah Banks | Apr 29, 2015 | Blog, Business Planning
What would happen to your business if you weren’t there? Just before my lovely holiday to Disneyland Paris (another story!), I was really poorly and had to take some time off and slow down a bit. More recently friends of mine have been caught up in the earthquake in...
