by Sarah Banks | Jan 4, 2016 | Blog, Business Planning, Email Management
Quite often you can return from the Christmas break full of good intentions until the moment you open your email only to be confronted with over 100 urgent messages that all need dealing with there and then. The phone is ringing non stop and you still have half a...
by Sarah Banks | Dec 30, 2015 | Blog, Business Planning
How many of you ask your clients or customers to complete a form when you start working with? Quite a few of you How many of you give your them a paper form to complete? Again quite a few So last questions, how many of you leave those forms sat on top of your desk and...
by Sarah Banks | Jul 29, 2015 | Blog, Business Planning
Well the school holidays are here and as well as working around a two year old, I also have a 6 year old and a husband at home! I know that I would definitely be rather doing this than this So how do you balance parenting and working for yourself in the school...
by Sarah Banks | Jun 4, 2015 | Blog, Business Planning
I am really hoping that before you read this, you have great customer feedback – but even if you do it is always worth reviewing and refining your processes to see if you can make the customer experience even better. Customer service is only the start when it...
by Sarah Banks | May 4, 2015 | Blog, Business Planning
…so last week my daughter wanted a french plait in her hair for school. Well after fifteen minutes of pulling and tugging I knew it just wasn’t going to happen. So I suggested a simple plait instead to which she said ‘but my friends have french...
